I’ve had pets my whole adult life, by far Paradise Animal Hospital is the BEST in Catonsville, MD!! Our Maile (Miley) has been with them since she was a pup, the last 2 years. As she is a lab, we’ve been there more than our annual check-ups…LOL. With that said, between Dr. Pound, the Ashleys’, Katelyn, Courtney, Sydney and Laura our experiences has always been kind, friendly, professional and most important genuine!! I was placed in a pickle today, Maile would not apply any pressure on her left paw. She was not active and wasn’t herself for over 24 hrs. I called this morning worried and knowing with COVID-19, she probably would not be seen until Friday or next Monday. Without fail, Sydney checked to see what they could do. Although, we didn’t have an appointment & if “I was willing” I could bring Maile in and she would stay until one of the doctors could see her between appointments. I was willing! Keep in mind this may be an all-day affair. Also, I recognized that they were willing to try an alternative way to help Maile for her best interest, in these confusing times. I am grateful & she patiently to be seen, vet without me. One, I knew she wasn’t stressed and two if anything she was in the best place if anything did go wrong. Without skipping a beat, Maile had the best day at Paradise Animal Hospital!! She was there from 10:00 am to 5:05 pm. Their willingness to try every avenue and care for my sweet baby is extraordinary. I checked in around 2:00 pm for a status and Ashely check on Maile for me. Courtney took my call for pick-up and confirmed and reviewed all the chargers, because while Maile was there she received her annual exam. Katelyn brought Maile out to the truck and was detailed in giving me instructions regarding Maile’s medication. Dr. Pound (Who we love regardless) called me three times to make sure she was reviewing and assessing Maile with the most accurate information. There is no other Vet or Animal Hospital compared!!! They truly love all of their patients and their owners, hands down. We love them!
- Clarissa & Maile S.